What clients are saying…

Step Legal Solicitors are Rated Excellent!

Efficient and professional

I would like to thank Anna Rushton for her efficiency and professional services as well as for her friendly manner

Mrs P
Northamptonshire

Reliable and good service

Spread the word to other lawyers of how to be reliable and give a good service. It is rare these days for people to be consistently reliable, informative

Mrs M
Stoke-on-Trent

Sound advice

Miss Anna Rushton has handled my affairs throughout this case. I would like to be known that she has provided a thoroughly professional service at all times. Courtesy,

Mrs B
Congleton

Recommended services

My case was managed by Anna Rushton. Since winning my case I have recommended Anna’s services to a friend. I found her guidance and assistance second to none

Mrs D

Happy with everything

Fantastic! Everything was dealt with efficiently, professionally and with warmth which eased any stress which was felt at the time of the incident. We were so impressed with

Mrs M
Stoke-on-Trent

Great communication

From the first meeting with Anna, I felt I was in good hands. Very professional throughout, great communication at each stage and received clear information. Thank you Anna

Mrs P
Newcastle-under-Lyme

A complete pleasure

Anna has been brilliant throughout the whole process and I would recommend her to anyone. She is very polite and thoroughly hard working. A complete pleasure to have

Mrs H
Newcastle-under-Lyme

Thank you

Thank you for helping me with my claim. As for improving your services, the way you handled my claim was first class. No need for changes. Thank you

Mr L
Wednesbury West Midlands

Great

Great communication, quick response to any queries. A pleasure to do business with you. Highly recommended

Mr W
Crewe

 Excellent staff

Excellent staff, polite and helpful

Mr F
Winsford Cheshire

best interests

It was excellent from start to finish. I felt I was always informed and that my best interests were at heart

Ms L
Great Sankey Warrington

Thank you for help

Dear Solicitor, Thank you very much for all your help. When I am older I am going to use the money to open up my own sweet shop.

Miss P
Frodsham

Very Friendly

I found staff to be very welcoming and friendly. Service I received was very informative and efficient

Mrs G
Crewe

Fantastic

Fantastic friendly and very helpful professional advice, at any stage of process. Highly recommend anyone who needs advice

Mrs M
Winsford

Good service

I have received a very good service from Mr Hussain and was very pleased with the outcome. I was always able to see someone to help if needed

Mrs H
Milton Stoke on Trent

Fantastic service

Fantastic service from start to finish

Mrs D
Cheshire

well informed advice

I received well informed advice and was updated throughout the process. I was dealt with very courteously by Mr Hussain and his colleagues

Mr F
Nantwich

Helpful and good team work

Just like to say thank you and it’s been so helpful. Very good team work

Mr E
Wistaston

Thorough and to the point

I felt reassured with what you were doing for me. It was thorough and to the point

Mr W
Sandbach Crewe

pleased with the service

I have been very pleased with the service you have gave me and thank you very much for all your hard work

Mrs W
Crewe

excellent service

I received excellent service. Mr Hussain explained everything in detail and I never had to worry about a thing beyond signing a few papers. Thank you

Miss K
Crewe

Recommend to family and friends

Dear Mr Abid Hussain, I would like to thank you for the cheque I received this morning. I am more than pleased with the result for the compensation

Mrs B
Crewe

Satisfactory

I was glad that Mr Abid Hussain was there to take my call. Abid dealt with the claim expeditiously and I am grateful that he and his ladies

Mr G
Lodsworth Peter Sussex

excellent communication

I was delighted with the way you handled my case. I tell everyone you are excellent in every way possible i.e. communication, prompt replies to everything, phone manner

Miss A

pleasant experience

The overall mark out of ten for my experience has got to be 11. Thank you to Mr Abid Hussain for making an unpleasant experience pleasant

Mr A
Crewe

fantastic service

The service I received from Mr Hussain and the colleagues was fantastic

Mrs F
Longton Stoke on Trent

What more can i say?…

What more can i say?…. this company and to be specific Anees offer a service which should be envied by all other legal conveyancers. If you want a

Mr Robinson

Professional and compassionate

I went to Steplegal after an industrial accident and was seen by Anna Rushton, who immediately put me at ease with her professionalism and compassion. Nothing was too

Mrs B

How we can help

Drawing on years of experience in handling cases in which negligence is alleged, our specialist team of lawyers can help you to claim compensation for a range of professional errors or omissions made by a conveyancer, including where they have:

  • failed to carry out appropriate property searches, which means that you went ahead with a purchase in ignorance of issues that would have either
    caused you to withdraw your offer to buy or else seek a price reduction;
  • failed to spot a problem with the title deeds to the property, which means that you do not own everything you thought you owned or that you have less
    freedom to deal with the property than you were led to believe you would have;
  • failed to advise you that the property you were buying was leasehold as opposed to freehold, which means that the property is not 100 per cent yours
    and that you have become saddled with a variety of annual charges common with leasehold properties that you did not anticipate or budget for;
  • failed to inform you of facts which may affect the value of the property or indeed result in property devaluation, such as ground water problems which
    may mean that you are at increased risk of flooding and therefore face difficulties in obtaining insurance like other owners of flood risk properties;
  • failed to advise you properly on the terms of your mortgage, which means that you cannot rent the property out as you may have planned or use it for
    any purpose other than as a private residential dwelling;
  • miscalculated the stamp duty land tax payable for the transaction, which means that you have either ended up paying over the odds or paying too
    little which gives rise to the risk of a tax investigation and the imposition of a penalty charge and the need to pay accrued interest; or
  • failed to properly register your new ownership rights with the Land Registry, exposing you to the risk of problems as and when you decide to move
    on.

Common issues

Issues that we frequently come across include:

  • failing to note a disparity between what the seller’s paperwork says they own and what it appears from a physical inspection of the property is actually included within the erected boundary, suggesting either that some of the property has already been sold or else taken by someone else and therefore potentially no longer within the seller’s ownership due to the law of adverse possession;
  • failing to note the existence of restrictive covenants which, for example, effectively prevent the property from being extended or redeveloped;
  • failing to note the existence of a private or public right of way which runs across the property and may affect the use to which any undeveloped land may be put and which also raises privacy and security concerns;
  • failing to spot that a property has been built or extended without planning permission and building regulations or building compliance approval and the issue of appropriate building compliance certificates;
  • failing to advise on the need to commission specialist reports to reveal the existence of historical coal mines and shafts which may affect a property’s stability or to obtain an environmental report in an area suspected to be affected by certain environmental hazards;
  • failing to recommend that indemnity insurance be obtained to provide cover for a potential problem revealed during the conveyancing process and which should had been highlighted as a matter of course;
  • failing to pay off an existing mortgage on the date due, leading to the imposition of further unnecessary charges; and
  • failing to notify the Land Registry of a change in ownership within the prescribed time period, resulting in someone else being able to lay claim to the property – such as the seller’s trustee in bankruptcy where they have been forced into insolvency since the sale took place.

Why come to us?

Our professional negligence lawyers understand how devastating it can be to find out that a property you own is affected by major problems, particularly where the property in question is your home or future retirement nest egg and where the issues that have arisen look as though they will be costly to resolve.

With this in mind, we have developed a professional services offering which enables us to support you during this difficult time and in a way that we hope will avoid putting you under any further pressure or additional stress.

Among the key features of this service offering are:

  • a free initial consultation to discuss your concerns and your ideal outcome scenario;
  • a range of funding options to make pursuing a claim with us affordable, including no win, no fee funding in appropriate cases;
  • a comprehensive case review at the outset of the matter to ascertain what has happened, whether a claim for professional negligence may be possible and, if so, the approximate amount of compensation we estimate is likely to be due;
  • access to a network of legal, financial and property experts who can be called upon to produce any reports needed to substantiate your claim; and
  • a three staged approach to securing a good outcome, starting with direct negotiations with the conveyancer’s professional indemnity insurer, moving onto a formal mediation where this may be useful and then culminating in the instigation of legal proceedings but only where absolutely necessary.

In addition, we pledge to provide you with regular progress reports as your case moves through the claims process and to do so using clear and simple language which means that you always understand what is happening and the options available to you for bringing your case to an acceptable conclusion.

On top of that, we have a proven track record in achieving impressive results and within the shortest timeframe possible given your individual circumstances.

But you need to act fast in seeking our assistance as you generally only have six years from the date on which the alleged negligence took place in which to bring a claim, or three years from the date on which you could have reasonably known that negligence had occurred. There are situations in which these time limits may be extended, but they are few and far between and in any event are subject to what is known as a longstop date which means that no claim can be brought beyond 15 years from when the allegedly negligent act or omission happened.

What next?
For further information on professional negligence claims, please email us at enquiries@steplegal.co.uk or call us on 0800 195 6412 and ask to speak to a member of the professional negligence team.

Our lawyers are happy to help wherever you are based in the country and can even arrange for a home visit where you have mobility issues and live within reasonable travelling distance of our offices, and specifically where you live in Crewe, Nantwich, Northwich, Sandbach, Macclesfield, Stoke-on-Trent or Newcastle-under-Lyme.

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