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On 14 April 2020, we took our first steps towards becoming a full service law firm by launching a new residential conveyancing department.  It was a big risk for us, as we had just entered the first national lockdown and the housing market had come to a virtual standstill because of Covid restrictions.  Despite this, the work started to come in and we are proud to say that 19 months on our property team has more than trebled in size and now works across our two offices in Crewe and Hanley in Stoke-on-Trent.

We are also just about to start recruiting for another conveyancing assistant to support our expanding team, which is led by experienced solicitor Anees Khan.

The Secret To Our Success

So how have we managed to go from strength to strength, despite incredibly tough trading conditions? The answer is simple: we have developed a fast and efficient service, delivered by experienced lawyers who know what they are doing, and for a competitively priced fee.

We have also proved ourselves to be extremely agile.  

For example, during the height of the pandemic, we helped countless people to move home safely and tailored our conveyancing documents to build in safeguards designed to stop transactions collapsing if someone in a property chain was forced into self-isolation. 

We also helped many buyers to take advantage of the Covid-related stamp duty holiday – completing purchases in record time and saving new home owners thousands (and in some cases tens of thousands) of pounds in stamp duty land tax fees.

We also moved quickly to develop our technological capabilities, enabling us to see clients remotely when in-person appointments were not possible (e.g. because clients were shielding) and supporting us to complete transactions online where systems allowed. 

Client Testimonials

Since we first opened our doors for business in 2019, we have also actively encouraged client feedback – both via our website and a variety of online review platforms.

Our service is consistently rated as first class and the testimonials we receive reflect our high level of commitment and expertise. In so far as our conveyancing service is concerned, here are just a few examples of the feedback we have received in the past year:

“I do not have enough words to describe how satisfied my family are with Step Legal Solicitors. (Especially after having a bad experience with someone else recently). The whole process of the house buy took less than 50 days. Communication was superb. We were kept updated all along the process. Very satisfied with the service! Can’t praise enough. Have recommended them to my friends already!!” Trust Pilot, November 2021.

“I must have spoken to over 20 solicitors and received conflicting advice but one phone call to Step Legal Solicitors took away all my worries. Dealt with Anees Khan – an absolute pleasure to work with, did not need chasing at all, completed all my work in a timely manner and really took a weight off my shoulders so honestly, thank you so much!! Look forward to using your services again.” Google Reviews, September 2021.

“Would love to give more than 5 (stars) if I could. Absolutely love the team over at Step Legal – they are fantastic. Anees, especially, has been a pleasure to work with when selling my mum’s home. He clearly has years of experience and is an expert in his field.” ReviewSolicitors, March 2021.

And it is not just when a transaction goes according to plan that our service receives praise, as this email sent to Anees following the collapse of a recent house purchase demonstrates:

“Good morning Anees

Obviously yesterday was very frustrating and stressful for all parties concerned. It wasn’t an easy decision to pull out, but unfortunately due to incompetent solicitors on the buyers side it came to a point where we had just had enough. I genuinely feel bad for you…. [and] want to thank you for the work you have put in….when we eventually try again next year, we [will] have no concerns with using all of the same parties again to help us move, including yourselves. Just hopefully next time the solicitor on the other side works as tirelessly as you do.”

Our Services

If you are thinking of buying or selling a residential property in the coming weeks or months, why not give us a call for a free, no obligation quotation? We have the expertise to deal with

• The sale or purchase of private homes, including new build and shared-ownership properties;
• The sale or purchase of investment properties, including buy-to-lets and holiday homes;
• The sale or purchase of auction properties;
• Residential mortgages and remortgages;
• Transfers of equity;
• Property transfers following divorce or separation; and
• Property transfers following death. 

To find out more, please visit the conveyancing section of our website or give us a call now for FREE on 0800 1956412.