Alison is an experienced legal assistant who has been working in law firms for over 25 years. She is based in the Step Legal Crewe office.

She is often the first point of contact with clients in person and taking the calls. She has exceptional client care skills and a remarkable ability to deal with client’s traumatic experiences with utmost sensitivity, care and compassion.

Alison has experience in supporting solicitors dealing with complex and high value claims from Amputation to Brain injury claims valued at Millions of pounds.

She provides support to the lawyers in our personal injury team by organising medical appointments for clients, organising therapy/treatment for clients, dealing with defendant solicitors and insurers representatives. She also liaising with accident investigation specialists who are required to provide us with a report, preparing documents for review by a barrister in complex and high value cases and compiling trial bundles for claims destined to end up in court.

In addition, Alison also provides secretarial and administrative services and can often be found front of house at our offices in Crewe welcoming clients and fielding telephone calls. She is a much valued member of our legal team and a true professional, described by colleagues as ‘wonderfully organised and efficient’ and ‘a true asset, whose friendly manner and warm smile instantly put clients at ease.’